Privacy Policy
Last updated: January 2025
1. Introduction
Aura Labs Limited ("Aura Labs", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of personal data:
- Contact information (name, email address, phone number, company name)
- Usage data (pages visited, time spent, browser type, IP address)
- Communication records (emails, form submissions, demo requests)
- Technical data from our platform products (SeerOS, Vispoint) as described in applicable product agreements
3. How We Use Your Information
We use your personal data to:
- Respond to enquiries and demo requests
- Provide and improve our products and services
- Send relevant product updates and marketing communications (with your consent)
- Comply with legal obligations
- Analyse website usage to improve user experience
4. Data Security
Aura Labs is ISO 27001 certified. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
6. Your Rights
Under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, you have the right to:
- Access your personal data held by us
- Request correction of inaccurate data
- Object to the use of your data for direct marketing
- Request deletion of your data (subject to legal requirements)
To exercise these rights, please contact us at [email protected].
7. Contact
For any privacy-related enquiries, please contact our Data Protection Officer at: [email protected]